Shipping

I live in Singapore. What are my delivery options?

We mail Normal Mail orders via SingPost. Please understand we will not be liable for lost packages under Normal Mail after they are mailed out.

You also have the option of Door-to-Door Courier Delivery Service capped at only SGD 5. This option is highly encouraged as you will be able to track your parcels and delivery time is shorter. 

 

Do you do international shipping?

We provide cross border shipping to the following countries via a courier service:

  • Indonesia - from SGD 8 with tracking
  • Malaysia - from SGD 6 with tracking
  • Philippines - from SGD 12 with tracking
  • South Korea - from SGD 9 with tracking
  • Thailand - from SGD 11 with tracking
Do connect with us via email if you are living in other countries (not listed above), we can discuss custom delivery options just for you.

 

Why did I receive plastic packaging?

We use minimal plastic when packing your orders for delivery. While we would love to go plastic-free, it is also important to us that your purchases get delivered safely without damages. All plastic packaging used e.g. bubble wraps, styrofoams etc are all collected from friends and family to be re-purposed. We never purchase new ones.

 

Why did I receive my purchases in a used cardboard box?

For products that we are unable to fit into our paper envelopes, we pack them in cardboard boxes. These cardboard boxes are collected from friends, family, provision shops etc to be reused. We only reuse clean ones to pack your purchases so please do not mind it. 

 

I received damaged / defective products. What should I do?

We take absolute care in checking and packing the products to ensure they are in perfect condition before shipping it to you. However, we understand that items may be damaged during transit and will work with you to find a best solution. Please email yoursustainablestore@gmail.com with your concerns within 7 days of delivery.